Question guidelines

I just remembered that I told you how we would be evaluating the fitness centers, so here it is.

Also please note, that while these are geared towards the J, if you change the JCC to Life Time in any of the questions, it works the same.

For each question, respond with Strongly Agree, Agree, Neutral, Disagree, or Strongly Disagree

Customer Service

1. Staff members are generally friendly.
2. Staff members are likely to say hello to you.
3. Staff are willing to help.
4. Staff are knowledgeable in their field.
5. Staff seem happy to be at their job.
6. Staff assisted in resolving problems.
7. Staff members are always courteous. 
8. The staff responded to calls and emails in a timely fashion.
9. Staff go out of their way to help you out even if you don’t ask for help.
10. Staff always seem to be keeping themselves busy

Quality of Classes

1. The JCC offers a wide variety of classes.
2. They offer classes that appeal to a wide variety of people.
3. The classes are well attended.
4. The instructors are engaging.
5. The instructors help out people who are clearly struggling.
6. People in the class are friendly.
7. People feel comfortable in the environment of the class.
8. Classes are offered throughout the entire day so anyone who wants to go to a class can.
9. The classes are challenging.
10. Classes are generally free.

Quality of Equipment

1. There are an adequate amount of machines for…
1. Shoulders
2. Chest
3. Abs
4. Biceps
5. Triceps
6. Legs
7. Back
8. Lower back
9. Obliques
2. The equipment is comfortable.
3. Equipment is clean.
4. The equipment is modern/top of the line.
5. There is rarely a wait for the machines.
6. Broken equipment is fixed in a timely fashion.
7. There are an adequate amount of cardio machines…
1. Treadmills
2. Bikes
3. Ellipticals
4. Stairmasters
5. Other (specialized equipment)
8. There are an adequate amount of free weights.
9. There are plenty of benches.
10. The equipment is user friendly.

Quality of Trainers

1. Trainers are knowledgeable.
2. The trainers are engaging.
3. Trainers are courteous to all members.
4. Trainers are usually with a client.
5. Trainers are professional
6. Trainers present themselves well.
7. Trainers are in shape.
8. Trainers clean up after their clients.
9. Trainers are supportive and encouraging.
10. There are always many trainers on the floor.

Facilities

1. All facilities available to use.
2. Facilities are clean.
3. Are supplies readily available (i.e. basketballs, pool floats, etc.).
4. The locker room provides everything member could need (i.e. towels, showers, etc.)
5. The facilities are always functional.
6. Hours service every client.
7. There is a sufficient number of TVs.
8. There is an adequate amount of free space for activities (such as stretching, abs, etc.).
9. Lighting is appropriate.
10. The layout is convenient.